Frequently
Asked Questions
Q: What are your hours of operation?
Q: What type of payments do you accept?
Q: Can my company establish a commercial account?
Q: Where are your stores located?
Q: When are rental fees due?
Q: Is identification required when renting equipment?
Q: Do I need to make reservations for equipment rentals?
Q: Are deposits required when I rent equipment?
Q: What are your standard rental rates?
Q: How are your metered items charged?
Q: If I keep equipment overnight during the week what are the rental rates?
Q: What are your weekend rental rates?
Q: What are your holiday rental rates?
Q: How do you charge for fuel?
Q: Do you offer delivery and pickups?
Q: What is the environmental fee?
Q: Do you provide equipment operation instructions?
Q: What if I have problems with a piece of rental equipment?
Q: What are your hours of operation?
Most of our stores are open Monday through Friday from 7:00 am to 5:00 pm and some locations are open on Saturday. Please check on our Locations page that has specific information for each store.
It is important to note that Centreline Equipment Rentals provides 24 hour service, although an after hour service call fee may apply to this service.
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Q: What type of Payments do you Accept?
We accept cash, credit cards, certified cheques and debit cards from any customer. If you apply and establish a Commercial Account with our company we also accept business cheques and direct deposits.
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Q: Can my company establish a commercial account?
Yes you may. Please download our Credit Application or contact the account manager at dom@cerentals.ca. For additional information, please visit our How to Setup an Account page.
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Q: Where are your stores located?
We are always growing and expanding to serve our valued customers so check on our Locations page to see the hours, location, a map and the key contacts for that particular store.
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Q: When are rental fees due?
All rentals are paid at the end of the rental period, unless you have an established commercial account or have made different arrangements prior to you rental period. Credit card deposits are required upon reservation or at the time of rental, unless you have an established commercial account.
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Q: Is identification required when renting equipment?
Yes, we require a valid driver's license for all cash customers
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Q: Do I need to make reservations for equipment rentals?
For all cash customers – reservations are made in person at one of our stores. We do not take reservations over the phone or online. A deposit is required for cash customers.
For Commercial Account customers – reservations can be made through our website, by calling one of our locations, or stopping by one of our stores. Although not required, reservations are recommended in order to ensure the equipment you need is available.
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Q: Are deposits required when I rent equipment?
For all cash customers a credit card deposit of 2 ½ times the actual fee is required at the time of the rental. Some items may require larger deposits. No deposits are required for Commercial Account customers.
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Q: What are your standard rental rates?
- 1 Day Rental = 8 hours usage in a 24 hour period
- 1 Week Rental = 40 hours usage in 7 day period
- 1 Month Rental = 160 hours in 28 day period
- Usage beyond the allowable hours are subject to overtime fees
- For a list of equipment rates, please click here.
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Q: How are your metered items charged?
Rates for rental items equipped with hour meters are based on 8 hours per usage and will be charged accordingly.
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Q: If I keep equipment overnight during the week what are the rental rates?
A 4 hour rate applies to equipment that is picked up at 4:00 pm or later, and returned before 9:00 am the following day with no more than the allowable hours.
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Q: What are your weekend rental rates?
If the Centreline Equipment Rentals location IS OPEN on Saturday:
- Saturday rentals picked up between 10:00am – 12:00pm and returned no later than 9:00am on Monday will be charged a 1 day rental with no more than the allowable hours.
- Saturday rentals picked up before 10:00am and returned no later than 9:00am on Monday will be charged a 1 ½ day rental with no more than the allowable hours.
If the Centreline Equipment Rentals location IS NOT open on Saturday:
- Friday rentals picked up after 4:00pm and returned no later than 9:00am on Monday will be charged a 1 day rental with no more than the allowable hours.
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Q: What are your holiday rental rates?
We do not charge extra for holiday rentals, however the allowable hours still apply
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Q: How do you charge for fuel?
Fuel is charged by the litre for all equipment, and rates change weekly with the market prices. Rates are subject to change without notice. If rental equipment is returned with a full fuel tank no fuel charges will be applied. If you plan to fill the fuel tank yourself, be aware that different equipment may require unleaded gas, or dyed diesel, but all equipment is properly labeled so please check each piece of equipment before refueling.
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Q: Do you offer delivery and pickups?
Yes we do. Delivery and pick-ups are available at reasonable rates. Please call for the charge to your specific location. Delivery must be scheduled in advanced; however, we will make every effort to accommodate deliveries on short notice. We do not pre-arrange equipment pickups. Equipment must be called off and a Centreline Equipment Rentals Representative will give a call off number and then schedule the equipment for a pickup. All customers can pick-up and return rented equipment if they prefer.
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Q: What is the environmental fee?
The environmental fee is the cost for handling, managing and/or disposing of waste materials associated with rental equipment that contains hazardous substances, such as motor oil, grease, and/or hydraulic fluid, as well as related administrative costs for the handling of these functions.
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Q: Do you provide equipment operation instructions?
Equipment is provided with operating instructions, safety instructions and an operators manual. If you require further assistance, please call your nearest Centreline Equipment Rentals location. Visit our Safety Training page to see the classes we offer to customers on specific equipment or operations.
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Q: What if I have problems with a piece of rental equipment?
Our equipment is maintained to the highest standard, and goes through a quality control checklist before each rental. However, if you have any problems, Centreline Equipment Rentals provides 24 hour rental assistance (after hours service charges may apply).
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